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Extreme Value Voted #1 Best in Service - 9 years Free Catalog - Thousands of products Order Today, Install tomorrow Free shipping on orders over $300 Free software and manuals

“Very, very thorough site; one of the best industrial sites we’ve reviewed”  —IEN magazine
Sales/Returns: 1-800-633-0405
Technical Support: 770-844-4200
Accounting: 1-800-633-0405
Sales Fax: 770-889-7876

We've made it easy to order direct to Canada...
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Save on brokerage fees when shipping to Canada! (See below)

A few comments from some of our Canadian customers:

Excellent web setup, product is easy to find. Shipping and payment is easy to use, overall an excellent company to order from.
- Rick in PARRY SOUND, ON

Thank you for your fast delivery, it's faster than before! Excellent!
-JEAN in ST-HUBERT, QC

The products that I have purchaced have been great value for the money. Items are reliable. Ordering and deliveries have been very good. I have worked with many programmers with this product all have said the same thing. They are also pleased with the product. I recommend others to try the products offered by AutomationDirect you will not be disapointed.
- DONALD in MISSISSAUGA, ON

Have an idea how we can make it even easier for Canadian customers? Please provide feeback so that we can continue to improve our service.

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...and even more reasons why you should
give AutomationDirect a try

Shipping accuracy, In-stock products Shipping accuracy, In-stock products
Order Today, Ships Today Tight logistics ensure same-day shipping on
huge in-stock inventory

We ship super fast and accurately. We have integrated an enterprise-wide electronic order processing system and an automated warehouse. This system allows us to take your order as late as 6 p.m. EST and ship it the same day.*

AutomationDirect offers over 13,000 high-quality industrial automation products, almost all backed by our 30-day money back guarantee.

Our product categories include (click for product overview):

Cables, Circuit Protection/Fuses/Disconnects, Communications, Drives, Enclosures, Field I/O, Industrial Monitors, Motion Control, Motor Controls, Motors, Operator Interfaces, PC-based Control, Pneumatic Components, Power Products, Power Transmission, Process Controls, Programmable Controllers, Pushbuttons/Switches/Indicators, Relays/Timers, Safety, Sensors/Encoders, Software Products, Stacklights, Terminal Blocks, Tools, and Wiring Solutions

*Applies to in-stock orders. Shipping on orders under $49 are charged a flat $6 free and are shipped ground service. Orders for same-day shipping, with credit card or pre-approved credit, must be received by 6 p.m. Exceptions to 6 p.m. shipping deadline: non-stock motors - same-day deadline not applicable; enclosures - 4 p.m. ET; UPS - 5 p.m. ET; LTL items - 5 p.m. ET.

Free Shipping FREE Shipping

Free shipping - Orders over $300 FREE shipping on orders over $49 within the U.S. and Canada

Free shipping is available for orders totaling over $49 U.S. (shipped via our choice of carrier, typically air service), except for items or orders that may require LTL shipping. Heavy items requiring LTL transit always incur shipping charges; however, their value is used to calculate if an order is over $49 total. Heavy orders which would otherwise qualify for free shipping may require LTL transit and thus an LTL shipping charge.

 

For complete details on shipping methods and charges, see Terms and Conditions in the latest price list or on the Web site or the frequently asked questions below.

* We do not guarantee delivery times of the carriers. AutomationDirect is not responsible for carrier delays due to weather, mechanical failures or other issues.


Technical Support that's Free, easily accessible and award-winning Technical Support that's FREE, easily accessible and award-winning

Voted #1 Service #1 Voted Service - before you buy,
when you buy, after you buy - and it's FREE

99% percent of customers surveyed say they would recommend us to someone else. Over 90% of customers surveyed say that our service is better than the service they’ve been receiving from other automation suppliers. Our inside sales and tech support departments routinely receive customer “love letters” that describe our service as the best in the industry.

That is verified by Reader’s Choice surveys done by Control Design magazine (Oct./Nov. 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012 and 2013) plus several other leading independent industry magazine polls.
  • Are you tired of calling a local distributor to discover their “product expert” is not in?
  • How about waiting hours for technical service to return a message?
  • Are you tired of technical support staffs with poor attitudes that border on arrogant?
Why not try our service instead? Over 85% of customers who have used our service and responded to surveys say it’s better than what they have been getting from other automation suppliers. 91% say we are above average to excellent in accuracy, 90% say we are above average to excellent in thoroughness, 91% say we are above average in response time, and 96% rate us above average in courtesy. Isn’t it great to get better service and a better price?
support.automationdirect.com

Value Priced Extreme Value Pricing

Get more for your money with value priced products
that help you maximize your budget

 
Our prices are well below the list prices of other, more traditional automation companies. Those companies probably have lower manufactured costs, but they operate with much higher overhead. With our direct business model and focus on efficiency, AutomationDirect has the lowest overhead in the industry. That's why we can offer high-quality products at lower prices.

Our team of product managers and product engineers is devoted to providing the best value products in the industry!
 

Free Training Online Free Training Online

Learn.AutomationDirect.com
www.automationtalk.com
www.automationnotebook.com
Learn.AutomationDirect.com
An online streaming tutorial site
offering training and information
on a wide range of practical
automation products.
AutomationTalk.com
Has many learning resources including live
and pre-recorded webinars on a
wide variety of products.
AutomationNotebook.com
A FREE technical publication in online and print format. Your guide to practical products, technologies and applications.

Great documentation, free software and manuals Great documentation, free software and manuals

Information available instantaneously
 
Don't worry about the technical information for your products - it's all available online in PDF
form - including hardware manuals, product installation inserts and quick-start guides, as well as
the complete catalog. You don't have to remember to order it, file it or try to find it - it's there when you need it.

FREE manualsGo to FREE manuals
Programming software for a complex product can be costly, so we try to help you out by offering FREE fully enabled software for a number of our most popular products, including the CLICK PLC and C-more Micro HMI. No license or upgrade fees to deal with, and support is free too!

FREE software downloadsGo to FREE software downloads
In addition to software and documentation online we have FREE CAD drawings for the majority of our product lines.

FREE CAD drawingsGo to FREE CAD drawings

Canada specific Terms and Shipping Policies

Commonly Asked Questions

Click on any question in the list below
to jump to the answer
AutomationDirect offers free standard shipping for orders totaling over $49 U.S.?
What if my order is under $49?
How are shipping charges calculated?
AutomationDirect offers a broker for my shipment? (Saves you a bundle!)
What if my order has to ship in mutliple shipments?
Are there any items that cannot be brokered through AutomationDirect?
How do I know if a product is stocked at AutomationDirect's warehouse (Cumming, GA)?
What are the same-day shipping deadlines?
Are prices in U.S. dollars?
What options are available for placing an order?
How are online orders processed?
What are my payment options?
What are my shipping options?
Where can I find AutomationDirect's contact information?
I have a question that isn't answered here?

AutomationDirect offers free standard shipping for orders totaling over $49 U.S.?
Yes! Qualifying orders are shipped via our choice of carrier (and typically air service), for the fastest service. Heavy items requiring LTL transit always incur shipping charges; however, their value is used to calculate if an order is over $49 total. Heavy orders which would otherwise qualify for free shipping may require LTL transit and thus incur an LTL shipping charge.

Certain heavy orders or items must ship via LTL (truck). You must have a loading dock to receive shipment, or you must make other arrangements to unload shipment. Any additional charges incurred during delivery are your responsibility. To determine if an item requires LTL shipping, check the "Availability" column of the printed price list or online notes for that item.

Canadian customers are responsible for all duties, brokerage and applicable country taxes if the broker is specified by the customer.

Back to list of Commonly Asked Questions


What if my order is under $49?
Shipping on orders under $49, or other shipping services (such as expedited and LTL), are calculated based on order weight. Check carriers' Terms and Conditions for possible surcharges that may apply.

Back to list of Commonly Asked Questions

 

How are shipping charges calculated?
Shipping charges are prepaid and added to the invoice, or they can be charged to your company's account number (UPS or FedEx accounts only). Free standard 2-day (transit)* shipping is available for orders totaling $49 U.S. and over (shipped via our choice of carrier, typically air service), except for items or orders that may require LTL shipping. 2-day transit time does not apply for LTL shipping of heavy items/orders or drop-shipped items.
All other shipping charges (such as expedited and LTL), and shipping on orders under $49, are calculated based on order weight.


Back to list of Commonly Asked Questions


 

AutomationDirect offers a broker for my shipment?
(Saves you a bundle!)

For orders shipped via air service, any applicable shipping charges include brokerage fees.
For orders $49 U.S. and over, brokerage fees are included, and AutomationDirect nominates the broker.

Note that if you allow AutomationDirect to broker any LTL shipment, you can take advantage of our flat rate charge based on weight; charge includes freight costs to the specified address on the order, and brokerage fees. With the flat rate option, duties and taxes will be added to the order at checkout. See the Canada Flat Rate Table below to determine brokered LTL shipping charges.

Canada LTL Flat Rate Shipping Charges

If you desire to select standard ground service shipping method to Canada, you can choose to allow AutomationDirect to nominate a broker for your shipment. This can save you on brokerage fees:

  • Orders $500 U.S. and under incur a flat $15 brokerage fee, plus applicable duties, taxes and shipping charges
  • Orders from $500.01 to $1,600.00 U.S. incur a flat $27 brokerage fee, plus applicable duties, taxes and shipping charges
  • Orders over $1,600.00 U.S. incur a flat $60 brokerage fee, plus applicable duties, taxes and shipping charges

When using this option, all brokerage, duties, taxes and applicable shipping charges are calculated when you place your order. Choosing ground service will always incur shipping charges, regardless of order value.

Back to list of Commonly Asked Questions


 

What if my order has to ship in multiple shipments?
If the order must ship in multiple shipments because of back orders, the brokerage fee will be added to the first shipment invoiced, and appropriate duties, taxes and shipping will be added to invoices for each shipment made (no additional brokerage fee applied).

Back to list of Commonly Asked Questions


 

Are there any items that cannot be brokered through AutomationDirect?
For Canadian orders that are not or cannot be brokered through AutomationDirect, including drop-ship items from any location other than our Cumming, GA warehouse, you must make arrangements with your own broker regarding these items. Also, if you wish to bill your own account number or use your own broker, you should not select the AutomationDirect brokered option.

Back to list of Commonly Asked Questions


 

How do I know if a product is stocked at AutomationDirect's warehouse (Cumming, GA)?
To determine product availability, the price list or Web store will indicate if an item is stocked at and shipped from Cumming, Georgia (no indication or "stock"), or is a lead-time (non-stock) or vendor shipped item. There will also be an indication if the product is an item that must be shipped via freight (LTL).

Back to list of Commonly Asked Questions


 

What are the same-day shipping deadlines?
In general, orders for in-stock items direct shipped from our Georgia warehouse are shipped the same day if received before 6 p.m. EST, if paid with credit card or approved credit. However, there are carrier, product and shipping origination (drop-ship) restrictions and exceptions that may require earlier order cut-off times. If your order is time-sensitive, be sure to review the complete shipping deadlines chart below.

Orders for in-stock items can generally be shipped the same day if paid by credit card or
approved credit.

The chart below addresses the carrier, product and shipping origination variations that can affect the order deadline.

Back to list of Commonly Asked Questions


 

Click the cell in the table below to jump to associated footnoteAutomationDirect Same-Day Shipping Deadline Chart to Canada

  1. Applies to stock items and orders with approved credit or paid
    by credit card. All orders ship partial unless otherwise specified
    We do not ship on Saturday, Sunday or national or company
    holidays.


  2. All enclosures are vendor-shipped directly from their
    manufacturing location. See catalog or Web to determine
    if item must ship via freight due to weight or size.


  3. Applies to vendor-shipped Maration motors only; see catalog or
    Web to determine if your items are in-stock motors (shipped
    from our Cumming, GA warehouse, where stock product
    ordering deadlines apply) or vendor-shipped. See catalog or
    Web to determine if item must ship via freight.


  4. Enclosure orders ship complete from vendor (when all enclosure parts are available). See catalog or Web to determine if your items have lead times that may affect shipment release.

  5. FedEx cannot deliver to Post Office Box addresses.

  6. Customer-selected UPS is only available if using customer's account number.

  7. Vendor-shipped items cannot be picked up from our Cumming, Georgia warehouse. Items are shipped directly to the customer's shipping address.

  8. Customer must have fork lift and receiving dock, or additional charges may be charged by freight service.

Return to Table

Back to list of Commonly Asked Questions


 

Are prices in U.S. dollars?
All prices reflect U.S. dollars, the only currency in which we trade. We have made every effort to match the prices of our online store with our printed catalog. In the event a price does not match, the price in the most current Price List is in effect. Also, any terms as printed in our catalog or addendum override any direct or implied terms on the Web storefront.

Back to list of Commonly Asked Questions


What options are available for placing an order?

Online orders:

Ordering online is the fastest, most efficient way to place an order.
To keep pace with technology and the needs of our customers, we're continually improving and adding new features to our Web site. At www.automationdirect.com, our online store, you will see our full range of products.

Ordering via our Web site: New and existing customers can place orders via the Web site for direct shipment (in the USA and Canada). New customers are assigned an account number during registration, whereas existing customers need to use their established account numbers. Your account number can be found on any statement, invoice, packing slip or other related material. If you need to verify this number, please contact the Web Help Desk (call 1-800-633-0405, choose Sales option, then Web Help). Customers must supply a valid U.S. or Canadian billing AND shipping address, phone number, and email address in order for your order to be accepted. Orders are processed and shipped from our Cumming, GA facility, except for certain large items, which are shipped from their respective manufacturers. All payment is accepted in U.S. dollars only. Canadian customers can choose shipping options that can save money. All orders, billing, or shipping correspondence should be directed to:

Accounting Dept, AutomationDirect.com
3505 Hutchinson Road • Cumming GA 30040

Phone orders:
Our goal is to answer your call in the shortest time possible. Historically, over 90 percent of our callers have waited less than 3 minutes on average before they talk to a representative. (However, be aware that call volume is heaviest between 12 and 5PM EST) Sometimes we do get extremely busy and we cannot answer your call right away. In these cases, please wait in the queue for the next available representative. If for some reason we can't answer the call, or you need to hang up the phone, just leave a voicemail message. We return all phone messages the same day.

Call us toll-free at (800) 633-0405 for our sales representatives to assist you, Monday-Friday from 9 a.m. to 6 p.m. Eastern Standard Time (EST). When you place an in-stock order by 6 p.m. EST, it generally leaves our Cumming, GA warehouse the same day (see table for more details).

Fax orders:
Our fax machines are available 24 hours a day, seven days a week. If you order over a weekend or on a national or company holiday, your order will not be processed until the next business day. If you use your standard company order form, be aware that our terms and conditions will still apply. Our goal is to enter all orders the same day they are received. You will receive a faxed confirmation of your order. Our fax number for Sales is (770) 889-7876.

Mail orders:
Use your company form and mail to:

Sales Dept. AutomationDirect.com Inc.
3505 Hutchinson Road
Cumming, GA 30040

Back to list of Commonly Asked Questions


How are online orders processed?
Your order is entered into our business system automatically. You will receive an order confirmation (to the e-mail address provided) after we receive your order. In general, we ship parts from our Georgia warehouse on the day the order is entered if received before 6 p.m. EST on a business day (see table for exceptions). Drop-ship items from suppliers have earlier order deadlines for same-day shipping. You will receive a shipment confirmation email when your order is shipped (if you have chosen this option online under "My Account - Preferences").

Back to list of Commonly Asked Questions


What are my payment options?
1. Credit account (purchase orders)
We accept purchase orders (P.O.) from customers with approved accounts. In order to be considered for credit, a new or active customer must submit a single $100 order (excluding shipping charges). The credit application can be submitted with the order, but you must allow 48 hours for processing. You can fax the credit application found in this desk reference to Accounting's credit department (770-844-4213), or, if you are ordering online, you must complete the online credit application along with the order. Orders less than $100 from customers who have not established credit must be paid using any of our accepted credit cards or via I-check (see details in Option 3 below).

Credit account terms
Our credit account terms are Net 30 days. We invoice on the day of shipment. Our shipping terms are FOB Cumming, GA (except where shipped direct from manufacturers) with freight prepaid and added to the invoice. Any applicable LTL freight charges may be added when determined. UPS and FedEx orders can be charged to your own account by supplying your account number when ordering. All accounts are payable in full within 30 days of the date of invoice.

If your account has been inactive for 18 months or longer, your credit line will need to be reinstated. Please allow two business days to verify credit information.

You can help us to continue offering our great prices and outstanding technical support by keeping your account balance current. Any account over 30 days past due is subject to interest charges of 1.5 percent per month (18% APR) on the unpaid balance where allowable by law, as well as attorney's fees, court costs, and other costs of collections. In the event a check is returned to us by our bank, a $25 fee will be added to your account. Credit accounts may be suspended at any time.

Remittance Address:
Automationdirect.com, Inc.
P.O. Box 402417
Atlanta, GA 30384-2417

Please note payments received at our Cumming facility will be converted into an electronic funds transfer. To avoid conversion, please mail all payments to the above remittance address.

2. Credit cards
We accept several major credit cards (must be issued through U.S. banks):
• VISA
• MasterCard
• American Express
• Discover


We must approve all credit card orders prior to shipment. Our response can sometimes depend on the credit card verification process, so make sure you have your order in prior to 6 p.m. EST for same-day shipment. (See Shipping Deadlines table for complete details on same-day deadlines.) If for some reason there's a problem, we will call or e-mail you to advise you of the problem, which will help minimize delay. Credit card issues on orders placed late in the day may delay your order if we are unable to contact you.

3. I-check
I-checks will make payment by drawing directly on funds from a bank account. Supply the sales associate (if ordering by phone) or enter at checkout (if ordering online), your bank routing number, bank account number, check number, and other required information. We will draw the funds directly from your account for the order payment. If you have a pre-approved account, we will ship your order immediately upon receipt, otherwise your order will ship upon receipt of the I-check funds from your bank. You can also pay open invoices online via I-check. Simply choose "My Account", then "Open Invoices" and follow directions.

Note: Information must be entered exactly as it is registered with your bank or a delay may occur. (Existing customers' order will ship the same day. New customers will ship the next day after account
information has been verified.)

4. Wire transfer
We can also accept wire transfers for larger orders. (Not available for online orders.) Contact our accounting department for details.

Back to list of Commonly Asked Questions


What are my shipping options?

Shipping carriers

AutomationDirect utilizes our choice of carrier for the default shipping methods of all orders. All shipping charges are prepaid and added to the invoice, or they can be charged to your company's account number. (Orders requesting the use of customer shipping accounts are only accepted for shipment via UPS or FedEx). For certain heavy orders, we use LTL carriers. The LTL freight charges, where applicable, are added to your invoice.

Shipping methods

Economy ground (delivery time depends on where you live in relationship to our Cumming, GA location; or, for drop-shipped items, their point of origin)

Standard* - We use our choice of carrier and a combination of ground and air services for fastest service. This method is available for orders shipped from our Cumming, GA warehouse (no drop-ships) that do not require LTL shipping.

Other shipping methods include the folllowing options, which you can choose if you need a specific delivery time or you are charging to your shipper account. These options may not be available to all destinations in Canada:

Next-day air
2-day air
Early a.m. (only available in certain areas. Check shipper Web site to see if available in your area.)
Saturday (available only in certain areas; accepted after shipping cutoff on Thursday and all day Friday.)

Notes: If you require your order to be shipped via UPS, you will need to supply your UPS account number. Only UPS-defined shipping methods are available when requesting UPS shipping.
*We do not guarantee delivery times of the carriers.
AutomationDirect is not responsible for carrier delays due to weather, mechanical failures or other issues.
We do not ship orders COD; however, we do offer prepayment by I-check.
We do not ship on Saturday, Sunday or national or company holidays.

Back to list of Commonly Asked Questions


Where can I find AutomationDirect's contact information?
Please use the address below for all forms or correspondence. Online users can access email addresses for the various departments. Choose "About Us", then "Contact Us" on our web store at www.automationdirect.com. If you have a question about online ordering during nortmal business hours, call 1-800-633-0405, choose Sales option, then Web Help.

  • Mail:
    Automationdirect.com, Inc.
    3505 Hutchinson Rd.
    Cumming, GA 30040

  • Remittance to:
    Automationdirect.com, Inc.
    P.O. Box 402417
    Atlanta, GA 30384-2417

  • Sales/accounting phone: 800-633-0405

  • Accounts receivable: 770-889-7588

  • General accounting fax: 770-781-0564

  • Credit Application fax: 770-844-4213
    or credit@automationdirect.com

  • Sales fax: 770-889-7876

  • Sales email: sales@automationdirect.com

  • Returns fax: 770-889-8672

  • Returns email: ra@automationdirect.com

  • Tech support phone: 770-844-4200

  • Tech support fax: 770-886-3199

  • International: 770-889-2858

  • Web site: www.automationdirect.com

Back to list of Commonly Asked Questions


I have a question that isn't answered here?
Send us an email or give us a call. Our friendly and knowledgeable staff are ready to help.

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